Data handling and admin access
Last updated: April 29, 2026
Who has access to your data
SKANYX personnel access is restricted by role and audited per action. Each admin signs in with their own account, must enroll a TOTP authenticator, and re-verifies every 12 hours. Every administrative action is logged with actor identity, target user, before and after state, IP, and reason.
- Support: read-only access to your account state, bug reports, and redemption history. Cannot grant entitlements or modify accounts.
- Admin: support powers plus granting or revoking Pro and credits, restricting or banning accounts, and managing promo codes.
- Superadmin: admin powers plus AI service controls and admin invitation or removal.
What we keep, and for how long
Routine data is automatically deleted on the schedule below by a daily background job. You can request immediate deletion at any time via your account settings.
| Data type | Retention window |
|---|---|
| Account profile (email, name, country) | Account lifetime |
| Vehicle profiles (year/make/model, VIN) | Account lifetime |
| OBD diagnostic sessions | 2 years rolling |
| AI chat history | 2 years rolling |
| AI usage telemetry (token counts) | 1 year rolling |
| Crash and auto-error reports | 90 days rolling |
| Engagement events (feature usage) | 180 days rolling |
| Login attempts (security audit) | 1 year rolling |
| Bug reports (resolved) | 3 years rolling |
| Administrative action audit log | Indefinite (legal hold) |
Promotional codes and rewards
When you redeem a code, we record the code identifier, the timestamp, your IP address, and the reward granted. This audit data is admin-readable and helps us prevent fraud.
Account moderation
We may restrict, ban, or delete accounts that violate our terms (abusive redemption attempts, fraud, payment disputes). Moderation actions are recorded with the responsible admin, the reason, and the affected fields. You will be notified in-app of any restriction or ban applied to your account and can appeal via support.
AI service availability
AI features (PPI analysis, AI chat, health monitor analysis, failure prediction) may be temporarily disabled by an administrator for maintenance or to mitigate abuse. When this happens, the app displays a friendly “temporarily unavailable” banner instead of failing.
Your data rights
- Access: download all your data via the in-app “Export my data” option.
- Rectification: edit your profile, vehicles, and consent toggles in the app.
- Erasure: request immediate deletion via Settings and Delete account.
- Restriction: contact support to suspend processing.
- Portability: the data export is structured JSON suitable for re-import.
- Object: opt out of marketing, push, and AI processing via the per-purpose toggles in your profile.
See the privacy policy for the full legal text and sub-processor list. Contact support@skanyx.com for questions or data subject access requests.