Refund Policy
Skanyx is software: a Pro subscription, Pre-Purchase Inspection (PPI) credits, and optional vehicle slot add-ons. This page sets out what each refund looks like and how to request one. Skanyx does not sell OBD2 adapters, so any hardware return is handled by the retailer you bought it from.
Pro subscription, 30-day money-back guarantee
Every Pro subscription (€69.99/year or €12.99/month) comes with a 30-day money-back guarantee from the date of purchase. If Skanyx Pro is not working for you, email support@skanyx.com within 30 days with the subject line Refund Request and your account email. We process the refund to your original payment method within 5 to 10 business days. No questionnaire, no retention call.
Cancellations are separate from refunds. You can cancel Pro at any time from your account settings. Monthly subscribers keep access until the end of the current billing cycle. Annual subscribers keep access until the end of the paid year. We do not pro-rate annual cancellations beyond the 30-day refund window.
If you bought Pro through the Apple App Store or Google Play, those storefronts handle refunds under their own policies. Open the receipt email and use Apple's 'Report a Problem' or Google's 'Request a refund'. We can credit time back to your Skanyx account, but we cannot pull money from Apple or Google on your behalf.
PPI credits
PPI credit packs (€24.99 single, €59.99 3-pack, €89.99 5-pack) are non-refundable once delivered to your account. Credits do not expire and stay in your balance until used.
If a PPI scan fails for a reason on our side, a server error, a stuck job, or a missing report, email support@skanyx.com with the order number and we restore the credit within 1 business day. This is a credit restore, not a cash refund.
Annual Pro subscribers receive 1 free PPI credit per year. Free credits roll over while the annual plan stays active. They are not transferable and cannot be redeemed for cash. If the annual plan lapses, unused free credits remain in the account but no new ones are added.
OBD2 adapters, third-party only
Skanyx does not sell OBD2 adapters. Any adapter you use with Skanyx comes from a third-party retailer, so any return, warranty claim, or shipping issue is handled by that retailer under their policy and your local consumer-protection law.
If your adapter is faulty or you change your mind, contact the seller you bought it from, Amazon, Autodoc.de, kfzteile24.de, oscaro.es, recambioscoches.es, autoplius.lt, exist.lt, allegro.pl, iParts.pl, intercars.pl, or whoever shipped it. Skanyx cannot process a refund or warranty claim on hardware we did not sell.
Looking for a verified adapter? See our recommended adapters.
EU consumer rights
If you are based in the EU or EEA, EU consumer law gives you a 14-day cooling-off period to withdraw from a digital service contract. For Skanyx Pro, you may waive this right when you start using the service, in practice, once you log in and use a Pro feature. Where the 14-day right still applies, it runs in parallel with our 30-day money-back guarantee, and you keep whichever is more favourable to you. Statutory rights are not affected by anything else on this page.
How to request a refund
One channel, one short email.
- To: support@skanyx.com
- Subject: Refund Request
- Include: your account email, the order or invoice number, and one line on the reason.
We reply within 24 to 48 hours on business days. Refunds approved within the 30-day window arrive in your original payment method within 5 to 10 business days, depending on your bank.
Contact
Refund and billing questions: support@skanyx.com. For anything else, see the contact page.
Skanyx, UAB, Vilnius, Lithuania.